Shipping policy

Journey’s Hair Shipping Policy

Last Updated: October 21, 2026

Thank you for shopping with Journey’s Hair! We appreciate your support and are committed to making sure your hair care products arrive safely and on time.

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders placed on weekends or holidays will be processed on the next business day. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

We offer the following shipping options within the United States:
• Standard Shipping: $4.99
• Free Standard Shipping: On orders of $50 or more

Shipping charges are calculated and displayed at checkout.

Estimated Delivery Times

Standard shipping typically takes 3–7 business days after your order has been processed. Please note that delivery times may vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Shipping Locations

Journey’s Hair currently ships within the United States. International shipping is not available at this time.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

Lost or Delayed Packages

If your package is delayed or marked as delivered but has not arrived, please contact the shipping carrier first and reach out to our customer service team for additional assistance. We will do our best to help resolve shipping concerns.

For questions regarding your order or shipping, please contact Journey’s Hair through our website’s contact page.

Thank you for supporting Journey’s Hair and allowing us to be part of your healthy hair journey!